There is a bug in the kernel of Ax version 3 which exists in all service packs
This bug causes the Ax session to crash when the user attempts to paste "corrupt" text
Usually it occurs when using a particularly slow connection, when the user copies the text, it isn't copied properly and nothing is pasted when the user attempts to paste to any other program (e.g. notepad)
However when the user attempts to paste the text into Ax, their session crashes and they have to restart Ax and log in again, developers tell me this is especially frustrating for them
Microsoft have released a hotfix however to correct this problem, and it should be available from Partnersource right now
You can thank me for getting that bug fixed, it took about 3 months to track down the source and get a useable crash report to MS for their developers fix it
Troubleshooting rare bugs, it's like trying to catch a fly with chopsticks ;)
Wednesday 15 October 2008
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